HOME OFFICE PLUS – PRIVACY POLICY
This privacy policy (“Privacy Policy” or “Policy”) describes how Home Office Plus (“Home Office Plus”, “Company”, “we”, “us”, “our”) collects, uses, and shares information in connection with the operation of our website https://www.homeoffice.co.za, our services, and all of our websites and mobile or other software applications where this Privacy Policy is posted (collectively, the “Site”).
Please read this Privacy Policy carefully as it will help you understand what we do with the information we collect. By using the Site, you acknowledge that you have read and understand the terms of this Privacy Policy. If you do not agree with our practices, please do not use or access the Site.
Your data privacy is of utmost importance to Home Office Plus. Please see our privacy policy below. You can also view our PCI and GDPR policies on the links indicated.
- INTRODUCTION
- Home Office Plus operates in the Republic of South Africa. The company is fully compliant with the Protection of Personal Information Act No. 4 of 2013 (“POPIA”) and acts as both a responsible party and a operator on behalf of data subjects that Home Office Plus performs processing for. Home Office Plus is committed to compliance with all relevant South African laws in respect of personal data, and the protection of the “rights and freedoms” of individuals whose information Home Office Plus collects and processes in accordance with POPIA.
- This Data Privacy Policy Notice is intended to provide transparency to data subjects about what happens with their personal data.
- POPIA applies to the processing of personal data wholly or partly by automated means (i.e. by computer) and to the processing other than by automated means of personal data (i.e. paper records) that form part of a filing system or are intended to form part of a filing system.
- POPIA will apply to the processing of all personal information for a responsible party where the responsible party is domiciled in the Republic of South Africa or not domiciled in the Republic, but makes use of automated or non-automated means in the Republic, unless those means are used only to forward personal information through the Republic. Home Office Plus qualifies under all these categories. Home Office Plus qualifies in some instances as a responsible party and in some instances as an operator, POPIA therefore applies.
- WHICH PERSONAL DATA ARE COLLECTED AND PROCESSED
- Home Office Plus endorses and adheres to the POPIA principal of ‘minimality’ whereby Home Office Plus only collects, processes or stores the minimum amount of data that it requires to provide the requested service.
- Different data is required at different points of the service provided by Home Office Plus and is not all collected at the same time.
- Depending on the service provided, this can include any or all the following data:
- name;
- email address;
- contact telephone number;
- delivery address;
- bank card or account details;
- passport or national ID;
- username and password for Home Office Plus account access;
- In certain cases Home Office Plus may require additional information for either the service provided or any other legitimate reason. In these instances Home Office Plus will always seek consent from the data subject, together with an explanation of why the additional information is necessary.
- LEGAL BASIS FOR OBTAINING OR REQUESTING PERSONAL INFORMATION
- Home Office Plus requests personal information in its capacity as a responsible party and obtains personal information from responsible parties for processing purposes in its capacity as an operator.
- The legal basis for collecting personal information is primarily as follows:
- predominantly based on consent received from a data subject and on a legitimate business need to provide the data subject with the service requested;
- where Home Office Plus is under legal obligation to collect personal information;
- in order to protect the legitimate interests of the data subject;
- where processing is necessary to carry out actions for the conclusion or performance of a contract to which the data subject is party;
- where processing is necessary for pursuing the legitimate interests of the responsible party or of a third party to whom the information is supplied.
- PURPOSE FOR WHICH WE COLLECT PERSONAL INFORMATION
- Home Office Plus is a responsible party and operator under POPIA.
- Home Office Plus uses personal information in a number of different ways, including but not limited to:
- providing the services requested by the data subject;
- providing the data subject or the responsible party with customer support inquiries;
- providing data subjects with information on new products;
- for analyses of information to establish user trends and needs;
- to communicate with the data subject on changes to services, policies, terms and conditions or other important information.
- SECURITY & QUALITY OF PERSONAL DATA
- Home Office Plus protects and secures all data in line with its PCI-DSS Level 1 compliance.
- Home Office Plus aims at the highest standards of quality data processing, in line with our PCI-DSS Compliance and PCI-DSS Compliance will shortly be compliant.
- PCI-DSS Compliance records all personal information in line with its data protection impact assessment and data inventory policies. These policies are reviewed and updated at least annually.
- Where personal data is compromised and the breach is likely to result in a high risk to the rights and freedoms of natural persons, Home Office Plus shall communicate the personal data breach to the data subject without undue delay, and as clearly and simply put as possible. Where Home Office Plus has reasonable doubts concerning the identity of the natural person making a request, DPO South Africa may request the provision of additional information necessary to confirm the identity of the data subject.
- DATA SUBJECT RIGHTS
- In accordance with POPIA, data subjects are provided with the following rights by Home Office Plus:
- Right to be notified that personal information about him, her or it is being collected or his, her or its personal information has been accessed or acquired by an unauthorised person;
- Right to request access to his, her or its personal information and to establish whether a responsible party holds personal information of that data subject;
- Right to request the correction, destruction or deletion of his, her or its personal information;
- Right to object, on reasonable grounds relating to his, her or its particular situation to the processing of his, her or its personal information; as well as to object at any time to the processing of personal information for purposes of direct marketing;
- Right not to be subject to a decision based solely on the basis of the automated processing of his, her or its personal information intended to provide a profile of such person;
- Right to submit a complaint to the Regulator regarding the alleged interference with the protection of the personal information of any data subject or to submit a complaint to the Regulator in respect of a determination of an adjudicator; and
- Right to institute civil proceedings regarding the alleged interference with the protection of his, her or its personal information.
- In accordance with POPIA, data subjects are provided with the following rights by Home Office Plus:
- RETENTION OF PERSONAL AND OTHER DATA
- Home Office Plus retains personal and processing data in line with PCI-DSS standards.
- All data that is required to be retained for compliance, legal, archiving, client support or ongoing processing is retained for only as long as is absolutely required and in line with Home Office Plus’ PCI-DSS compliance, where after it is erased and disposed of.
- CONSENT
- By the Data Subject providing consent, and being advised about this privacy policy, he is giving Home Office Plus permission to process personal data specifically for the purpose of the requested service.
- Consent is required by Home Office Plus to proceed with the requested service and will be explicitly requested and given.
- GENERAL INFORMATION
- Home Office Plus as a responsible party and operator, its staff, third parties and service providers are all subject to the Data Protection Policy and this Data Privacy Policy, under the control of the Data Protection Officer.
- Home Office Plus will never sell, share or obtain personal information for any purpose whatsoever, unless it receives the data subject’s consent, and that the recipient is POPIA compliant and has the appropriate security facilities in place.
- COMPLAINTS PROCEDURE
- Scope
- This procedure addresses complaints from data subject(s) related to the processing of their personal data, Home Office Plus’ handling of requests from data subjects, and appeals from data subjects on how complaints have been handled.
- Responsibilities
- All Employees/Staff are responsible for ensuring any complaints made in relation to the scope of this procedure are reported to the Data Protection Officer.
- Data Protection Officer is responsible for dealing with all complaints in line with this procedure.
- Procedure
- Home Office Plus has the contact details of its Data Protection Officer published on its website, clearly under the ‘Contact us’ section.
- Home Office Plus has clear guidelines on this page and that enables the data subject to lodge a complaint.
- Home Office Plus clearly provides data subject(s) with the Home Office Plus POPIA Data Privacy Policy by publishing it on its website.
- Data subjects are able to complain to Home Office Plus about:
- how their personal data has been processed;
- how their request for access to data has been handled;
- how their complaint has been handled; and
- appeal against any decision made following a complaint.
- Data subject(s) lodging a complaint with the Home Office Plus’s Data Protection Officer are able to do so by contact form published on the company website, and/or via email direct to the Data Protection Officer as published on the company website.
- Complaints received via the website contact form are directed to the Data Protection Officer for resolution.
- Complaints are to be resolved within one month.
- Appeals on the handling of complaints are to be resolved within one month.
- If Home Office Plus fails to act on a data subject’s access request within one month, or refuses the request, it sets out in clear and plain language the reasons it took no action/refusal. Home Office Plus will also inform the data subject(s) of their right to complain directly to the supervisory authority. In doing so, Home Office Plus provides the data subject(s) with the contact details of the supervisory authority and informs them of their right to seek judicial remedy.
- Scope
11. COOKIE POLICY
What are cookies?
Cookies are small text files that are stored on your computer when you visit certain web pages. At fellowesbeswick.co.za we use cookies to understand what content you are interested in, and to remember you if you return to our site. The tables below show cookies that may be stored on your computer whilst visiting fellowesbeswick.co.za, or one of its sub-domains.
Please note that the cookies we use can’t harm your computer. Home Office Plus does not store personally identifiable information such as credit card details in the cookies we use, but we do use encrypted information gathered from cookies to help us to improve your experience of our website. For example, they help us to identify and resolve errors, or to determine the related products to show you when you’re browsing our sites.
Our Cookie policy
To make full use of the content and personalised features on homeofficeplus.co.za, your computer, tablet or mobile phone will need to accept cookies (and often does so by default), as we can only provide you with certain personalised features on this website by using them.
Our cookies don’t store sensitive information such as your name, address or payment details. However, if you’d prefer to restrict, block or delete cookies from homeofficeplus.co.za, or any other website, you can use your browser to do this. Each browser is different, so check the ‘Help’ menu of your particular browser (or your mobile phone’s user manual) to change your cookie preferences.
Akamai cookies
Akamai is part of our Content Delivery Network (CDN). It is used to serve pages to visitors to our websites across EMEA faster by placing a copy of the content in the country (or near the country) of the visitor.
Flash cookies (also known as Local Shared Objects)
On homeofficeplus.co.za we sometimes display content, often videos or product tours, using Adobe Flash Player. Adobe uses Flash cookies (also known as Local Shared Objects) to help improve your experience as a visitor. Flash cookies are stored on your device in much the same way as the cookies described above, but they’re managed differently by your browser.
If you wish to disable or delete a Flash cookie, see Adobe Flash Player Security Settings. Please note, that if you disable Flash cookies for homeofficeplus.co.za you will be unable to access certain types of content on the site, such as videos.
Eloqua cookies
We use Eloqua to personalise the way we communicate with you. When you first visit a Home Office Plus Website, a third party cookie from eloqua.com is stored in your browser. This cookie is then used to track the pages that you visit during your session. Whilst the cookie may be used across many sites, the information collected on Home Office Plus Website is visible only to Home Office Plus and is not shared with any third parties including Eloqua or other users of the Eloqua system.
Although this cookie does not contain any personal information about you specifically, if you choose to fill out a form on our site then we will link your personal information (including but not limited to what operating system you are using, IP address, cookie information, time stamp, and clickstream information) to the browsing information associated with the Eloqua cookie on your browser. This information is only gathered while you are on Home Office Plus Website but cannot and will not gather information about other third party sites that you have visited.
We then use this information to improve our service to you such as choosing how we communicate with you (subject to your consent) and tailoring the content of our communications to you to include information that reflects the interest that you have shown in the content of our web pages, or by choosing offers or promotions that we think may interest you and to improve how we respond to your needs.
Links from homeofficeplus.co.za to third party websites
Home Office Plus can’t be responsible for the cookies used on any third party website that is linked or referenced from homeofficeplus.co.za.
Third-party cookies
When you visit a page on homeofficeplus.co.za which contains embedded content (for example from YouTube or Maporama), you may be sent cookies from these websites. We don’t control the setting of these cookies, so we suggest you check the third-party websites for more information about their cookies and how to manage them.
Further information about cookies
If you’d like to learn more about cookies in general and how to manage them, visit http://www.aboutcookies.org/, please note that we can’t be responsible for the content of external websites.
12. CONTACT US
If you have any questions about this Privacy Policy and / or the way in which we process data, you may contact us at:
Home Office Plus
145 Wattle Grove
Sherwood, Durban
South Africa
Telephone number: +27 83 231 4393