PlushTouch™ Lumbar Support

Delivering your Online Order

Delivery is available throughout South Africa and local delivery by our fleet will be concluded between 2-3 working days and freight delivery will be concluded between 3-5 days, from Monday to Friday (excluding public holidays), subject to payment and order confirmation before 12h00. Depending on origin and destination, a further delay of up to 24 hours may be experienced on shipments to outlying areas.

What will the delivery cost?

Delivery charges are determined by the value of the order placed.
ORDERS OVER R600 = FREE for local delivery
ORDERS UNDER R600 = R90.00

When will delivery take place?

• Delivery service will commence upon payment confirmation being received unless supporting documents are requested, i.e., in the verification of a TV License with a valid ID.
• Deliveries will generally be made within the selected delivery type after collection from the point of dispatch and between major cities from Monday to Friday.
• We deliver from 08h00 to 17h00 to both business and residential addresses from Monday to Friday.
• No deliveries will be made on the weekend or any public holiday

Delivery Policy

The Provider undertakes to do everything possible to ensure the secure and timeous delivery of all your purchases. This policy applies only to merchandise purchased via the Providers website, www.officegear.co.za. Deliveries are made only to an address within the Republic of South Africa and within the Providers delivery area. Please confirm the area before placing an order, otherwise courier charges may apply. The user undertakes to check the order, contact and address details carefully before submitting a purchase order online.

Delivery Options

For deliveries on account, proof of identification may be requested. Valid proof of identity in South Africa is an ID book or driver’s licence Delivery to your physical address: We will endeavour to dispatch your order to you without undue delay. All orders will be delivered during normal working hours, i.e. between 08h00 and 17h00 weekdays. Please ensure that there is somebody available at your premises to receive your order and authorised to accept delivery. Cost: as displayed on the web site at the time of making your purchase. This may vary from time to time and may change without notice. Collection: Your order will be ready for collection as soon as possible and we will advise you that you may collect your order from our store. Orders can be collected from our store during normal working hours, i.e. between 09h00 and 16h00 on a week day.

Receiving Order

Please check your order against the Delivery Note or invoice to ensure that everything is correct before signing the Proof of Delivery document. Should any item/s be missing or damaged, this will be noted on the Delivery. The Provider will not accept responsibility for any items which are found to be damaged/missing after the driver or courier has left or the parcel has been removed from the Providers premises, unless the parcel was checked Orders placed for collection at the Providers store must be collected within ten (10) working days of confirmation of order. Orders not collected within this period will be returned to stock and you will be credited with the full purchase amount. Delays and out-of-stock items The Provider and Content Facilitator will make every effort to ensure that the information displayed on our website is up to date and accurate at all times. However, should an ordered item be out of stock, the price has changed or any other delay in delivery is necessary, we will make every effort to contact you to make alternative arrangements. Any complaints regarding the standard and quality of the product or products bought through the e-commerce facility should be directed to the Provider

What if I miss my delivery?

We will notify you of a failed delivery, i.e., when no one can be reached at the specified delivery address to receive and sign for the goods at the scheduled time. We will reschedule the delivery as soon as possible.

What if my items are damaged, faulty, or incorrectly delivered?

If you receive a damaged product in the regrettable event, please notify us within 24 hours of receipt of delivery on +27 31 563 8177 or shasika@beswick.co.za We will do our utmost best to have the damaged product collected and a new product delivered to you within 3-5 business days.

What if I receive the incorrect items or quantity of products?

Should the incorrect items or quantity of items be delivered to you, you need to notify us immediately to rectify the situation. You can notify us on +27 31 563 8177 or shasika@beswick.co.za, and we will get our team to collect the incorrect items and replace them as soon as possible.

Returns & Refunds process:

We offer a full returns and exchanges policy. You may return or exchange goods at any one of our stores subject to producing the original receipt and ensuring the product is in its original packaging and condition. Should the product not be in its original packaging, a handling fee of up to 15% of the product’s value may be charged as per the CPA.

The following cannot be returned or refunded:

- Items specified as non-returnable/non-refundable items.
- Delivery and or installation costs.
- Any damaged or abused items.
- Faulty/defective products after 14 days. (excluding all plasma LCD & LED televisions larger than 32-inch as well as all large appliances)

In the unfortunate event that your purchased product becomes faulty or defective within the first six months of delivery, you can take it to any of Fellowes & Beswick branches to be inspected. You will be entitled to the following options as per the CPA:

- Have the product repaired.
- Have the product replaced.
- Be refunded for the purchase amount.

If the product is found not to be faulty, you will be liable for all handling and shipping charges, including the collection and the re-delivery of the product to you. You will be responsible if the goods are damaged or faulty due to misuse, abuse, or negligence.

The warranty does not cover any defects caused by foreign objects or connection errors that are not part of the product.

Refunds can take up to 10 days to reflect in your bank account. Should you not receive your refund within 10 days, kindly contact us on +27 31 563 8177.